Most frequent questions and answers
What is the Cancellation Policy?
Withdrawals must be requested at least two weeks before the start of a class to receive a full refund. Withdrawals done at least one week in advance, will receive a credit to their account. NOTE: Withdrawals for medical reasons are allowed at any time. However, you MUST provide a doctor’s note.
Do I need an account?
You must set up an account through Plano Parks and Recreation before signing up for activities.
CLICK HERE, to be re-directed.
How do I register for an activity?
Registration for programs is done through the Plano Parks and Recreation Department. Anyone may participate in Parks and Rec programs –you do NOT have to be a Plano, TX resident. Click on any “Sign Up” button to be re-directed to their site. Use the search bar and filters to find the activity you want. Then add the activity to your cart and check out. You may also call or stop by High Point.
What is the tennis background of your instructors?
Our instructors have extensive teaching experience. Most of them have personal bios posted on our site. Instructors are either professionally certified through a national tennis organization: USPTA or PTR, have extensive teaching experience or a combination of both.
And yes! They are all excellent tennis players who have personally won various tournaments, awards, and titles throughout their careers.
What equipment is needed for class?
Equipment: Instructors have carts of balls. Demo racquets may be borrowed from the pro shop at no additional charge. You will be asked to leave car keys or some type of I.D. while using the racquet.
Attire: Dress appropriately for the time of year. Loose, dry-fit clothing in summer and layered attire for winter. Tennis shoes, ball cap or visor & sunblock complete the picture!
Drinks: Water, Gatoraide, or other sports beverage. Please refrain from sending sugary drinks like soda. Drinks are available for sale in the pro shop as well.